Our aim is to provide all of our clients with an excellent level of service, however we recognise that there may be
occasion when you do not feel satisfied with the service you have received from us. Should you need to make a
complaint please contact our Complaints Manager using any of the following methods:
Email: lea@movopartnership.co.uk
Post:
Movo Partnership Ltd
1st Floor, 30 High Street
Chislehurst, Kent.
BR7 5AS
Tel: 07552 139669
We aim to resolve complaints within 3 business days following receipt, however if we can't we will write to your within five working days to acknowledge your complaint and provide details of our complaint handling procedures and who is
dealing with your complaint.
We aim to provide a final response to your complaint within eight weeks from the date of receipt of your complaint and
if we cannot we will outline the reasons for the delay and provide you with an indication of when you can expect to
receive a response.
If you are dissatisfied with our final response, or we have been unable to provide our final response to your complaint,
you may be eligible to refer the matter to the Financial Ombudsman Service (FOS) free of charge. Details of the eligibility
criteria can be found in our complaint’s procedure or on the FOS website. If you do decide to refer your complaint to the Ombudsman, you must do so within six months of the date of our final response.
The FOS offer an independent service for resolving disputes and you can contact the FOS by:
Tel: 0800 0234 567 or 0300 1239 123
Post: Exchange Tower, London E14 9SRE
Email: complaint.info@financial-ombudsman.org.uk
We will include a copy of the Financial Ombudsman Service's leaflet in all resolution letters.
R1se Ltd are an Appointed Representative of Movo Partnership Ltd who are directly authorised and regulated by the Financial Conduct Authority with registration number 823503. Registered Office: First Floor, 30 High Street, Chislehurst, BR7 5AS. Registered in England No: 11544238
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